Guest information
Clear policies for a comfortable stay.
Reservation terms are communicated clearly and confirmed in writing for each loft and stay.
Policies
Stay information
Check-in and check-out
Arrival arrangements, access instructions and departure procedures are confirmed before the stay.
Minimum stay and payment
Minimum-stay requirements, rates, deposits and payment schedules depend on the selected loft and dates and are stated in the written offer.
Housekeeping
The included housekeeping schedule and any optional services are confirmed with the reservation.
Visitors, children, pets and smoking
Applicable property rules are communicated before confirmation so that the stay can be planned clearly.
Cancellation
The cancellation terms that apply to the reservation are included in the written offer and confirmation.